Spinago Casino Terms & Conditions

These Terms & Conditions form an agreement between you and Spinago Casino in relation to your use of the website, your player account and any associated gambling services. They apply to all visitors, registered players and other users of the platform. If you do not agree with any part of these terms, you must not use the website or its services.

Additional terms may apply to particular games, payment methods, promotions, competitions or other features. Those terms will be made available where relevant and should be read together with this document. If a specific promotion or service has separate conditions, those conditions will apply to that promotion or service to the extent of any inconsistency.

You are responsible for checking the current version of these terms before using Spinago Casino. We may update, replace or amend these terms when reasonably necessary, including to reflect changes to our services, technology, legal obligations or operating practices. The updated version will apply from the date it is published, unless a different effective date is stated.

You must use Spinago Casino only where online gambling is lawful and available to you. You are responsible for understanding and complying with the laws that apply in your location. Access to the website does not mean that its services are suitable or lawful in every jurisdiction.

Deposits and account funds

You may deposit funds using payment methods made available through the website. You must use a payment method held in your own name or otherwise authorised for your use. We may reject, reverse or restrict a transaction where it appears unauthorised, unlawful, fraudulent, inconsistent with your account information or contrary to a payment provider's requirements.

You should deposit only money that you can afford to lose. Gambling should be treated as entertainment and not as a way to make money or solve financial difficulties. You are responsible for checking transaction details before confirming a deposit and for reviewing your account activity regularly.

Games and results

Games must be played in accordance with the instructions and rules displayed on the website. Where games use random outcomes, results are determined by the relevant game system. Subject to any correction required because of a technical or administrative error, the result recorded by the system will be used to determine the outcome of a game.

If a game is interrupted by a technical problem, we may investigate the relevant event and take reasonable steps to correct the account or game record. We may void or adjust a transaction where necessary because of a clear error, malfunction, interruption, incorrect price, incorrect display or other technical issue. We will act in accordance with applicable law and any specific game rules.

Withdrawals

Withdrawal requests are subject to account verification, payment checks, applicable game or promotion terms and any legal or compliance requirements. We may return funds through an appropriate payment method, including the method used for a deposit where practical and lawful. You may be asked to provide further information before a withdrawal can be processed.

You are responsible for ensuring that your payment details are correct. We are not responsible for delays or losses caused by incorrect information supplied by you, a payment provider, a bank or another third party. Any taxes, charges or costs that apply to you under law or under the rules of your payment provider remain your responsibility.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, verification has not been completed, activity presents a security or compliance risk, or continued access is not permitted. We may also suspend services for maintenance, technical reasons, legal requirements or circumstances outside our reasonable control.

If your account is closed, you must not attempt to create or use another account without permission. Any balance will be dealt with in accordance with applicable law, the circumstances of the closure and any relevant payment or promotional terms. We may retain information and records where required for legal, regulatory, security, dispute or responsible gambling purposes.

Privacy and communications

Personal information is handled in accordance with the Spinago Casino Privacy Policy. By using the services, you acknowledge that information may be collected and used for account administration, verification, payments, customer support, security, responsible gambling and other lawful business purposes. You should read the Privacy Policy for further information about how personal information is handled.

We may send service-related communications about your account, transactions, security, changes to these terms or other operational matters. Marketing communications will be managed in accordance with applicable requirements and any choices available to you.

Website availability and liability

We aim to provide a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, internet connections, device limitations, software problems, payment providers, telecommunications networks or events outside our reasonable control. You are responsible for using suitable equipment and maintaining the security of your device and connection.

To the extent permitted by law, Spinago Casino is not responsible for loss caused by your failure to follow these terms, incorrect information supplied by you, unauthorised access resulting from your lack of care, or problems caused by third parties. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable law, including non-excludable rights under Australian Consumer Law.

Complaints and applicable law

If you have a concern about your account, a transaction or a game result, please raise it through the available customer support channel and provide enough information for the matter to be reviewed. We may ask for account details, transaction records or other relevant information. Complaints will be considered fairly and in accordance with applicable requirements.

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A delay or failure to enforce a provision does not waive the right to enforce it later.