Responsible Gaming
Spinago Casino supports a safer approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits, understand the risks and only play with money you can afford to lose.
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Gambling should remain entertainment
Online gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, and past results do not influence future outcomes. A win does not mean that another win is more likely, while a loss cannot be recovered by continuing to play. Keeping this in mind can help you make informed decisions before and during a gaming session.
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Only gamble when you are comfortable with the possibility of losing the money you use. Gambling funds should come from your entertainment budget and not from money needed for rent, bills, food, household expenses, education or other essential commitments. Never borrow money, use credit to chase losses or sell possessions to continue gambling.
Spinago Casino encourages players to regard gambling as one form of leisure among many. Taking regular breaks, setting a time limit and keeping other activities in your routine can help maintain balance. Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or drugs, or attempting to change your mood.
Important principles for safer play
- Set a spending limit before you start and do not increase it during a session.
- Set a time limit and stop when that time has passed.
- Treat losses as the cost of entertainment rather than an amount that must be won back.
- Do not chase losses by placing larger or more frequent bets.
- Avoid gambling with money set aside for essential living costs.
- Keep your gambling separate from important financial decisions.
- Take regular breaks and review how gambling fits into your wider routine.
- Never allow another person to use your account, and do not use another person's account.
Tools and controls for your account
Personal limits can make it easier to stay within the boundaries you have chosen. Depending on the features available to your account and applicable requirements, safer gambling controls may include deposit limits, loss limits, wagering limits, session reminders, reality checks, time limits, cooling-off periods and account closure or self-exclusion options.
A limit works best when it is selected before gambling begins. Consider your income, essential expenses, other financial commitments and the amount you can comfortably spend on leisure. A limit should not be treated as a target to reach. If you set a limit and find yourself wanting to increase it, take a break and reconsider whether gambling is currently right for you.
Using a break or self-exclusion
If you want to stop gambling for a period, you may be able to request a temporary account break, a cooling-off period or self-exclusion, subject to the options and processes that apply to your account. Self-exclusion is intended for people who want to prevent themselves from gambling for a longer period. It should be treated seriously and should not be used as a short-term challenge or temporary spending plan.
During a self-exclusion period, do not try to open another account, use another person's account or find ways around account controls. If you have requested a restriction and are still able to access gambling services, contact the relevant customer support channel shown on the website as soon as possible. Do not deposit or continue playing while you are waiting for a restriction to be applied.
Account controls can support safer play, but they are not a replacement for personal responsibility or professional assistance. If you are finding it difficult to stop, consider speaking with a qualified gambling counsellor or an appropriate support service in your area.
Recognising when gambling may be a problem
Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. The change may happen gradually, and you may not recognise it immediately. Paying attention to your behaviour and how you feel before, during and after gambling can help you identify concerns early.
Possible warning signs
- Spending more time or money gambling than you intended.
- Trying to win back money after losing it, often by increasing bets.
- Feeling restless, irritable or anxious when you cannot gamble.
- Hiding or minimising your gambling from family, friends or people you trust.
- Borrowing money, using credit or missing payments because of gambling.
- Gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
- Neglecting work, study, family responsibilities, sleep or personal care.
- Repeatedly trying to stop or cut down without being able to do so.
- Feeling regret, shame or distress after gambling but continuing to play.
- Selling belongings or using savings intended for important expenses.
- Having arguments or relationship difficulties because of gambling.
- Thinking about gambling frequently or planning your day around it.
One warning sign does not provide a diagnosis, but it is a reason to pause and take your concerns seriously. You do not need to wait until gambling has caused a major problem before asking for help. Speaking with someone early can make it easier to understand your options and regain control.
Steps you can take now
- Stop gambling and withdraw from the activity for the moment.
- Use the account controls available to you, such as a spending limit, time-out or self-exclusion request.
- Tell a trusted person what is happening and ask them to support your plan.
- Review your finances and prioritise essential bills and commitments.
- Remove saved payment details or reduce easy access to gambling funds where appropriate.
- Write down your triggers, spending and gambling times so you can identify patterns.
- Speak with a professional gambling support service or a health professional.
- Seek urgent help through local emergency services if gambling is connected with immediate danger, threats or thoughts of self-harm.
Protecting young people and getting support
Online gambling is intended for adults who meet the applicable legal age and account requirements. Spinago Casino does not support gambling by minors. Parents, carers and guardians should take reasonable steps to prevent children and young people from accessing gambling websites or devices used for gambling.
Keep account passwords private, use suitable device security and consider parental controls where appropriate. Do not leave an active gambling account open for another person to use. If you believe a minor has accessed an account or gambling service, stop the activity and contact the relevant support channel through the website.
Where to find help
If gambling is affecting you or someone close to you, support is available. You can speak with a qualified gambling counsellor, a health professional, a financial counsellor or a recognised gambling support organisation in Australia. These services can help you understand gambling behaviour, create a plan, manage financial concerns and identify further assistance.
You can also talk with a trusted family member, friend or colleague. Asking for support is a practical step and does not mean you have failed. If you are supporting another person, avoid lending money to cover gambling losses, set clear boundaries and encourage them to seek professional assistance.
For information about available account controls, restrictions or self-exclusion, review the relevant account and help pages on the Spinago Casino website or use the customer support option made available there. Support options and legal requirements may vary, so read the applicable information carefully before requesting a restriction.
Responsible gaming is an ongoing personal commitment. Check your habits regularly, keep your limits realistic and stop when gambling is no longer enjoyable or affordable. If you are unsure whether your gambling is safe, taking a break and seeking advice is the safest choice.
