Privacy Policy

Spinago Casino respects the privacy of players and aims to handle personal information responsibly, transparently and securely. This policy applies to information collected through the website, account services, customer support channels and related online features. It is intended for players in Australia and should be read together with any other website terms or notices that explain how a particular service operates.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the website. For example, a visitor who only browses public pages may provide less information than a player who registers an account, completes verification, makes payments or contacts support.

By using the website, players acknowledge that information may be handled as described in this policy. Where consent is required, players may be asked to provide it separately. A player may refuse optional consent, although some services or features may not work properly without information that is needed to operate an account, meet verification requirements or comply with applicable obligations.

Personal information may be accessed by authorised staff, contractors and service providers that help operate the website and provide related services. Depending on the service involved, these providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics or security monitoring.

Information may also be disclosed where necessary to protect the website or its users, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a valid legal request, or meet an obligation imposed by an authorised body. Any sharing is intended to be limited to information reasonably needed for the relevant purpose.

Some service providers or recipients may handle information in countries outside Australia. If personal information is handled overseas, reasonable steps are intended to be taken to ensure it receives appropriate protection and is handled consistently with the purposes described in this policy. The privacy protections in another country may not be identical to those in Australia.

Reasonable administrative, technical and organisational safeguards may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These safeguards may include access controls, secure systems, monitoring, authentication procedures and staff or provider requirements. No online transmission, storage system or website can be guaranteed to be completely secure, so players should also use strong, unique account credentials and keep them confidential.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in an appropriate manner.

Players may ask about the personal information held about them and how it is used. Subject to applicable requirements and reasonable exceptions, a player may request access to their data, ask for inaccurate or incomplete information to be corrected, request deletion of their data, or withdraw consent to marketing. A request may also ask for an explanation of the types of information held, the general purposes for which it is used, or the categories of service providers that may receive it.

Making a privacy request

To exercise these rights, players should contact support@spinagocasino.top and explain the request clearly. The message should identify the relevant account or information where possible. For example, a player may write to request access to their personal data, correction of a particular detail, deletion of information that is no longer needed, or withdrawal of consent to receive marketing communications.

For account security, Spinago Casino may need to confirm the identity of the person making a request before providing information or changing account details. This may involve asking for information already connected with the account. Players should not send unnecessary sensitive information in an initial message. If a request is made on behalf of another person, appropriate authority may also need to be confirmed.

A request to delete information or close an account may not remove every record immediately. Some records must be retained for a period required by law, and some information may need to be kept to prevent fraud, resolve disputes, protect security or establish and defend legal claims. Where deletion cannot be completed, the information will be retained only for the relevant purpose and period, where possible.

Withdrawing consent to marketing will not usually affect service messages that are necessary to operate an account, process transactions, maintain security or provide important notices. A player may still receive these operational communications while an account remains active or while a relevant transaction or request is being handled.

If a player has a question, concern or complaint about the handling of personal information, they should contact support@spinagocasino.top. Spinago Casino will aim to review privacy enquiries fairly and respond within a reasonable time, taking account of the nature of the request and any checks needed to protect personal information.