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Betting Rules
These Betting Rules explain the general terms that apply when you use betting products made available by Spinago Casino. They should be read together with the website Terms and Conditions, Privacy Policy and Responsible Gambling information. Product-specific rules may also apply and will be displayed where relevant.
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1. General betting rules
By placing a bet with Spinago Casino, you confirm that you have read and understood the rules applying to the relevant product. You also confirm that you are legally permitted to use the service from your location. Betting products may not be available to every customer, in every location or at all times. You must not use the service where doing so would breach a law, regulation, court order or other legal obligation that applies to you.
Review contents
These rules apply to bets placed through the approved Spinago Casino website, application or other authorised channel. A reference to a website or platform includes any permitted replacement, update or version of that service. Spinago Casino may update these rules from time to time. The version available when a bet is placed will generally apply to that bet, unless a correction is required by law or a specific rule states otherwise.
- You must provide accurate, current and complete account information.
- You must use only your own account and must not allow another person to place bets through it.
- You must keep your login details, payment information and devices secure.
- You must not use the service for unlawful activity, fraud, money laundering, cheating or any other improper purpose.
- You must not interfere with the website, attempt to bypass security controls or use software intended to manipulate betting activity.
- You must follow any product-specific instructions, eligibility requirements and restrictions shown before placing a bet.
- You are responsible for checking the details of a bet before confirming it.
Spinago Casino may refuse, restrict, suspend or void activity where this is necessary to protect customers, maintain the integrity of the service, investigate suspicious activity, correct an error or comply with applicable requirements. Any action taken will be handled in accordance with the relevant terms and legal obligations.
2. Placing and accepting bets
A bet is not placed until you have selected the relevant product and options, reviewed the information shown to you and submitted the bet using the required confirmation process. A message, entry in your account history or other on-screen confirmation may indicate that a bet has been received. You should retain the confirmation or check your account history if you are unsure whether a bet was submitted.
The information displayed before confirmation may include the event, market, selection, stake, odds, potential return, applicable conditions and any other relevant details. You should review all of these details carefully. If the information does not appear to be correct, do not confirm the bet and contact the appropriate support channel through the website.
Acceptance and bet status
A submitted request may be pending until it is accepted by the betting system. A bet is accepted only when the system records it as accepted. If a request is rejected, cancelled, remains pending and is later declined, or is otherwise not recorded as accepted, it will not be treated as a valid accepted bet. The status shown in your account is the primary record of the relevant transaction.
Prices, odds, markets and availability may change before a bet is accepted. Where the platform presents a revised price or other change for confirmation, you will need to review and accept the revised details before the bet can proceed. You should not assume that a displayed price, market or potential return remains available until the bet has been accepted.
Stakes and account balances
You must have sufficient available funds or approved betting credit, where applicable, before a bet can be accepted. The stake selected by you will be applied according to the information shown at the time of confirmation. A bet cannot normally be changed after acceptance unless a specific product rule or correction process allows it.
If your account balance, transaction record or displayed return appears to be incorrect, you must not rely on the apparent error. Notify Spinago Casino through the available website support process and do not attempt to withdraw or reuse funds that were credited incorrectly. Transactions may be reviewed and corrected where an error has occurred.
Multiple, combination and related bets
Some products may allow more than one selection or bet to be combined. The return, settlement method and effect of a void selection can differ between products. The relevant product rules and information displayed before confirmation will apply. A combination may not be accepted where selections are incompatible, linked, duplicated or otherwise restricted by the betting system.
3. Events, markets and settlement
Each bet is settled using the official result or settlement information relevant to the product. The applicable event, competition, market and product rules determine which result is used and how the bet is calculated. Results may be updated if reliable information is corrected, an official decision changes or an administrative error is identified.
Event changes and cancellations
Events can be delayed, abandoned, postponed, relocated, shortened or changed. The effect on a bet depends on the relevant product rules and the circumstances of the event. A market may be settled using the official result, carried forward where permitted, or declared void where the rules require that outcome. There is no single settlement approach for every product.
- A delayed event may remain valid if it is completed within the period or conditions specified by the applicable rules.
- A postponed or abandoned event may be treated differently depending on whether a valid result has already been established.
- A change to the venue, participants, format or scheduled conditions may affect the validity of a market.
- A market may be void if the required event, participant or condition is not available as described.
- Where a market is void, the stake or relevant part of a combination may be returned or recalculated in accordance with the product rules.
- An official result may be amended after initial settlement where the applicable rules permit a correction.
Results and settlement information
Information shown on the website is provided to help you review your bets, but it may not be final until the bet has been settled. A displayed live score, statistic, price or status may be delayed or subject to correction. You should rely on the final settlement recorded in your account rather than an unofficial display or information obtained from another source.
When a bet wins, any applicable return is calculated under the rules for that product and the accepted bet details. A winning status does not override a later discovery that the bet was accepted, displayed or settled in error. Where an incorrect settlement has occurred, Spinago Casino may correct the account record and adjust the balance in accordance with the applicable terms.
Dead heats, ties and special outcomes
Some events or markets may result in a tie, dead heat, draw, non-runner or another outcome that is not a straightforward win or loss. The relevant product rules explain how that outcome is handled. Depending on the market, a stake may be divided, a selection may be treated as void, or a bet may be settled using a stated alternative method. Check the rules shown for the market before placing a bet.
4. Errors, disputes and responsible betting
Technical and obvious errors
Technical issues, data delays, incorrect prices, duplicate entries, incorrect market descriptions and other mistakes can occasionally occur. An obvious error may include information that is materially inconsistent with the product, event or available market conditions. If a bet is affected by an error, it may be reviewed and corrected, cancelled or settled under the applicable product rules and website terms.
You must not deliberately take advantage of a known or suspected error. If you believe that a price, return, result or account balance is wrong, stop using the affected information and report the issue through the available support process. Spinago Casino may place a temporary hold on affected funds or transactions while a review is completed.
Queries and disputes
If you have a question about a bet, review your account history and the product rules first. If the issue is not resolved, raise it through the contact or support option available on the website. Include enough information to identify the transaction, such as the date, product, bet reference and the nature of the issue. Do not include passwords or sensitive security information in a message.
Betting records, system logs, accepted bet details and account information may be used when reviewing a query. Reviews are conducted in line with the applicable terms and legal requirements. If a matter cannot be resolved through the usual support process, any available complaint or external review pathway will be described in the website terms or relevant customer information.
Responsible betting and account protection
Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet with money you can afford to lose, set personal limits before you start and take regular breaks. Never chase losses, borrow money to bet or continue betting because you feel pressured to win back previous results.
- Set a budget for betting and keep it separate from essential household spending.
- Use any available deposit, spend, loss or session controls that suit your circumstances.
- Take a break or request an account restriction if betting is no longer enjoyable or manageable.
- Do not bet when affected by alcohol, drugs, strong emotions or financial stress.
- Ask for support if betting is affecting your relationships, work, health or finances.
- If you are under the applicable minimum age or are not legally permitted to bet, do not use the service.
If you believe you may be experiencing gambling harm, use the responsible gambling information and support options available on the website. You can also consider stopping play, requesting account restrictions or seeking independent advice. These Betting Rules do not replace the website Terms and Conditions or any responsible gambling requirements that apply to your account.
